Communication skills for joint use library staff

As a librarian in a joint use library, how do you:

• Communicate effectively with managers from two or more organisations (eg headteachers, public library managers/councillors, college principals, NHS mangers)?
• Communicate effectively with staff from different backgrounds and different sectors?
• Support different types of users (eg general public, students, clinicians)?
• Reconcile the conflicting priorities, missions and aims of the organisations involved in a joint use library?
• Promote the necessary changes to traditional practices?

This one day course will introduce you to ways to:

• ways to engage with people
• build rapport
• find out how someone is motivated to learn
• tell whether someone wants you to “sell” them a benefit or solve a problem for them
• discover how to enhance library/user relationships

For more information, please contact Sarah McNichol:
E:

To book a place please contact:
E: T: 0121 331 5165